HOW DO I MAKE A RETURN?Updated 2 months ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging with the order number clearly stated.

Return by mail

Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. 

The customer is responsible for the return and you will need to arrange this. We will provide all he necessary details. Once this has been arranged you must provide us with your tracking number and expected date of arrival. 

Feralclo is not responsible for any customs/import fee's from returns, this will need to be paid by the sender. 

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 7 days.

Note: The delivery fee will be deducted from your refund. 

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.