Yes, we offer refunds and exchanges within 14 days of delivery. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. The parcel must be clearly labelled with your order numbe

Yes, we offer refunds and exchanges within 14 days of delivery. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. The parcel must be clearly labelled with your order number.For returns or exchanges, please contact our customer support at <a data-fr-linked="true" href="mailto:Hey@Feralclo.com">Hey@Feralclo.com</a>. Please do not return an item without contacting us first.&#xA0;The customer is responsible for arranging the return of the item. Once the return or exchange has been issued, please provide us with the return tracking number and estimated arrival date.Refunds will be processed to the original payment method within 7 days of receiving the returned item. The delivery fee is consumed by the customer.&#xA0;For a refund: The delivery fee will be deducted from the refund.For an exchange: You will be charged a second delivery fee.&#xA0;

DO YOU OFFER REFUNDS OR EXCHANGES?

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging with the order number clearly stated. Reach out to our customer support team at Hey@Feralclo.com to initiate the return process with

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging with the order number clearly stated. <h3 id="return-by-mail">Return by mail</h3>Reach out to our customer support team at Hey@Feralclo.com to initiate the return process with your order number and details about the item you wish to return.&#xA0;The customer is responsible for the return and you will need to arrange this. We will provide all he necessary details. Once this has been arranged you must provide us with your tracking number and expected date of arrival.&#xA0;Feralclo is not responsible for any customs/import fee&apos;s from returns, this will need to be paid by the sender.&#xA0; <h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 7 days.Not<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">e: The delivery fee will be deducted from your refund.&#xA0; <h3 id="non-returnable-items">Non-Returnable items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

HOW DO I MAKE A RETURN?

Exchanges must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging with the order number clearly stated. Reach out to our customer support team at Hey@Feralclo.com to initiate the exchange process w

Exchanges must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging with the order number clearly stated. <h3 id="return-by-mail">Return by mail</h3>Reach out to our customer support team at Hey@Feralclo.com to initiate the exchange process with your order number and details about the item/s you wish to exchange. We will discuss and agree the exchange you want.Please note, due to limited stock, we may not always have the exchange you want. We will try to accommodate your requests to the best of our ability.&#xA0;The customer is responsible for the return and you will need to arrange this. We will provide all the necessary details. Once this has been arranged you must provide us with your tracking number and expected date of arrival.&#xA0;Feralclo is not responsible for any customs/import fee&apos;s from returns, this will need to be paid by the sender.&#xA0; <h3 id="exchange-process">Exchange process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, the agreed replacement will be dispatched within 7 days.Not<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">e: An additional shipping fee will be charged for the delivery of the new item/s.&#xA0; <h3 id="non-exchangeableitems">Non-Exchangeable&#xA0;items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

RETURNS

DO YOU OFFER REFUNDS OR EXCHANGES?

HOW DO I MAKE A RETURN?

HOW DO I MAKE AN EXCHANGE?